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FAQ & POLICIES



Do you offer traditional subscriptions?
While we do not offer traditional subscriptions, we do provide an auto-renew subscription service. To read more about it, click here.

Is your magazine sold in stores? Do you offer wholesale orders?
There are a select number of boutiques and shops. Click here to view the select shops that carry our publication. If you are a store-owner, conference planner, or church and are interested in stocking our magazine, please reach us at info@deeplyrootedmag.com with the number of hard copies you are interested in purchasing and your zip code so we can give you an accurate wholesale quote. We require a minimum of 10 copies for wholesale pricing.

Do you sell digital issues? 
We used to sell digital issues, but due to the limitations of our team, we are no longer able to provide this format. We apologize for this as we know it was a more convenient option for those overseas.

Do you have plans to re-print Issue 1 or any of your sold out back issues? Do you know of anyone that might sell a used copy?
Printing each issue is a significant production, and for this reason, once issues are all sold out than they are no longer re-stocked. We encourage you to purchase print issues while they are still available as we do not have any current plans for reprint at this time. We do not have any recommendations for obtaining used copies as most people keep and collect each volume.

Do you have plans to host another Deeply Rooted Retreat?
We are prayerfully considering another but do not have any immediate plans at the moment.

How can I become a contributor or guest contributor?
Submissions are currently closed. We update needs at deeplyrootedmag.submittable.com.

Where are you located?
Our team members live all over the United States, but we ship from our founder's home in Pennsylvania.

What is your phone number? I'd like to speak with someone rather than converse over e-mail.
As much as we would love to offer phone hours, the two team members that deal with all sales (our founder and shop manager) are stay-at-home moms, and unfortunately, their kids don't let them do much talking. :) E-mail is the best way to reach us: info@deeplyrootedmag.com.

Do you have any intern opportunities or staff positions?
Unfortunately, we do not have any immediate internship opportunities or staff positions open at the moment. We cannot facilitate an internship program at this time. 

When will you ship my magazine?
We try our best to mail shipments out on Tuesdays and Thursdays, but it varies if there is a holiday, flux in orders, or weekend. Delivery begins the moment USPS picks up the order and scan it in. You will receive an e-mail notification once this happens. Priority mail should take 2-3 days, and standard shipping/media mail can take anywhere from 2 to 8 business days. 

I purchased a digital download back when you offered digital magazines and cannot find my download link. What should I do?
Please e-mail us at info@deeplyrootedmag.com; subject line: missing digital download and provide us with your order number or e-mail address you ordered with.

I was able to download my digital copy but can't find it on my iPad/Kindle/Device anymore. How do I get it back? 
Unfortunately, most devices do not allow you to save a PDF directly from it's "downloaded" state. We recommend downloading the file to your desktop computer or laptop and then transferring the PDF. If you are still having issues, please e-mail us at info@deeplyrootedmag.com.


What is your return policy? 

RETURN POLICY
All sales are final on all products. Please be mindful of this when purchasing apparel. Measurements are provided for accuracy.

INCORRECT ADDRESS
We are not responsible for shipments or fees incurred when sent to un-updated, incorrect addresses. Please double check that your shipping address is correct. Your billing address may not be your shipping address. If your item has not shipped, there is a chance we can update our system, but we cannot make guarantees. We have this strict policy because incorrect addresses are a common mistake. These errors cost us two additional shipment costs (returned package fee + re-shipment fee.) If your magazine is sent to the wrong address, you are responsible for a $3.25 return fee plus a $4.50 re-ship fee. You must wait until your package is returned to us before we can re-ship the issue.

MISSING PACKAGE
If you are missing your package, please refer your order e-mail for your tracking number to follow it's status. If tracking status is listed as "Delivered" and it is not at your house, we do not claim responsibility for the loss and encourage you to file a claim for the missing package. Please call the post office and/or talk to your local postman for more information. You may report missing packages here: https://www.usps.com/help/missing-mail.htm. If you are concerned about a missing package in the future, please ship via priority mail so you can claim insurance. If the package goes missing during transit, please follow up with the post office and then notify us of their response.

DAMAGED OR DEFECTIVE MERCHANDISE
We will gladly replace items if they are defective or damaged due to shipment. We are not responsible for damage occurred by your child, pets, or any other external conditions once the package is delivered. If you need to exchange for the same item, send us an email at info@deeplyrootedmag.com with a photograph of the item condition to open a case. Upon approval and depending on and destination, the time it may take for your exchanged product to reach you may vary.