All sales are final on all products once items are shipped. Please be mindful of this when purchasing apparel. Measurements are provided for accuracy. If items are not shipped, refunds may be given.
We are not responsible for shipments or fees incurred when sent to un-updated, incorrect addresses. Please double check that your shipping address is correct. Your billing address may not be your shipping address. If your shipping label has been printed (meaning it is paid for) and you need to do a change of address, you will be responsible for the new shipping fee. We have this strict policy because incorrect addresses are a common mistake. These errors cost us two additional shipment costs (returned package fee + re-shipment fee.) If your magazine is sent to the wrong address, you are responsible for a $3.25 return fee plus a $4.50 re-ship fee. You must wait until your package is returned to us before we can re-ship the issue.
If you are missing your package, please refer to our e-mail for your tracking number to follow it's status. If it is marked as "Delivered" and it is not at your house, we are not responsible for the missing package. Please call the post office and/or talk to your local postman for more information. You may report missing packages here: https://www.usps.com/help/missing-mail.htm. If you are concerned about a missing package in the future, please ship via priority mail so you can claim insurance. If the package goes missing during transit, please follow up with the post office and then notify us of their response.
DAMAGED OR DEFECTIVE MERCHANDISE
We will gladly replace items if they are defective or damaged due to shipment. We are not responsible for damage occurred by your child, pets, or any other external conditions once the package is delivered. If you need to exchange for the same item, send us an email at firstname.lastname@example.org with a photograph of the item condition to open a case. Upon approval and depending on where you live, the time it may take for your exchanged product to reach you may vary.